Privacy Policy
Last updated June 6, 2026
This Privacy Policy explains how Hop2IT (we, us, or our) collects, uses, and protects personal information when you visit www.hop2itpc.com, contact us, or use our computer repair and custom PC build services.
If you have questions, email hello@hop2itpc.com or use our contact form.
Information we collect
Information you provide
When you contact us, we may collect:
- Name
- Email address
- Phone number (if you provide it)
- Message content and any other details you choose to share about your repair, build, or support request
If you hire us for a repair or build, we may also collect information needed to complete the work — for example, service address, device details, billing information, or payment records. We collect that information directly from you, not through this website's contact form.
Information collected automatically
When you visit our website, our hosting provider (Cloudflare) may automatically collect standard technical information such as your IP address, browser type, device type, and general usage data needed to deliver the site securely and reliably.
We also use Google Analytics to understand how visitors use our website — for example, which pages are viewed, how long visits last, and general traffic patterns. Google Analytics may collect information such as your IP address, browser and device characteristics, pages visited, referring URL, and approximate location derived from your IP address. Google may set cookies or use similar technologies to provide this service.
We do not use social login on this website. We do not use Google Analytics for targeted advertising.
Cookies and analytics
Our website uses cookies and similar technologies for basic functionality and analytics. Analytics cookies help us measure site traffic and improve content and usability.
You can control cookies through your browser settings. To opt out of Google Analytics across websites, visit Google's Analytics opt-out page. For more on how Google handles data, see Google's Privacy Policy.
How we use your information
We use personal information to:
- Respond to inquiries and provide quotes
- Schedule, perform, and follow up on repairs and custom PC builds
- Communicate with you about your project, including service updates and support
- Maintain business records, process payments, and meet legal or tax obligations
- Protect our website and business from fraud, abuse, or security issues
- Understand how visitors use our website and improve our content and services
We do not sell your personal information.
How we share your information
We may share personal information only when needed to operate our business, including with:
- Web3Forms — processes contact form submissions and forwards them to us
- Google Analytics — provides website usage statistics
- Cloudflare — hosts and secures our website
- Service providers — such as payment processors, email providers, or parts suppliers, when required to complete your request
- Legal requirements — when required by law, court order, or to protect our rights, customers, or others
We require service providers to handle your information only for the purposes we authorize.
How long we keep your information
We keep contact and service records for as long as needed to respond to your request, complete our work, provide warranty or support, and meet legal, tax, or accounting requirements. When we no longer need the information, we delete it or retain it only in secure backups until deletion is possible.
How we protect your information
We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal retention requirements
- Opt out of non-essential communications
- Limit certain analytics data collection through browser settings or Google's opt-out tools
To make a request, contact us at hello@hop2itpc.com or through our contact form. We may need to verify your identity before responding.
Children's privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our website or services after changes are posted means you accept the updated policy.
Contact us
Hop2IT
402 Topwater Ln
Greensboro, NC 27455
United States
Email: hello@hop2itpc.com
Phone: (336) 303-1240